Androfill Complaints Policy

Non-surgical / Dermal Filler

We seek to achieve a 100% satisfaction rate from our penis filler procedures using Hyaluronic acid.

Outcomes from cosmetic surgery will vary from patient to patient, due to factors unique to the patient and the healing process.

Hyaluronic acid is able to be altered at any time following a procedure, if a patient is unhappy with the result of the procedure.

Hyaluronic acid filler is able to be dissolved away using an injection of the enzyme Hyaluronidase.

Note: Non Hyaluronic acid based fillers, for example Ellanse, can not be dissolved away and are considered higher risk.


It will take 2 weeks or sometimes longer, for the outcome of the Androfill Hyaluronic acid procedure to be clear as it takes time for swelling to subside, and for filler to diffuse, flatten out, and set.

If you have just had a procedure and are worried that your penis looks swollen, or misshapen or badly bruised, or you are concerned about any aspect of the procedure; in the first instance call the clinic 020 3633 0026.

You can also text message or Whatsapp the Androfill Clinic on +447426040086 or by sending an email to [email protected]

It is likely that swelling and bruising are part of the normal healing process following a filler procedure, however, if in any doubt don’t hesitate to contact the clinic 24 hours / 7 days per week.

Complaint Escalation

In the unlikely event we are unable to resolve your complaint to your satisfaction, we use an independent government-supported Redress Scheme to independently review your case, and if necessary make a decision on how we must proceed in your case.

Surgical Procedures

Outcomes from surgical procedures (primarily flaccid penis lengthening by division of the suspensory ligaments and fat transfer to the penis), have a greater variation in outcome and are less predictable than filler procedures.

Patients opting for surgical procedures must understand that surgery has a higher rate of complications and adverse outcomes.

A number of studies have found that long term patient satisfaction rates from penis enlargement surgery are low.

Satisfaction rate study (Surgical Methods)

Attached below are current versions of the Androfill Complaints Policy.

In the first instance, you should call the clinic on 020 3633 0026 or email [email protected]

We expect your complaint will be addressed without needing to proceed through a formal redress process.

Androfill Complaints Policy

Cosmetic Redress Scheme